Concentrix EMEA in the news

Concentrix acquired Webhelp for $4BN, expanding its global presence, market share, and business opportunities, leading to a 10 percent stock increase.

Concentrix was recognized as a CXM leader in all three global regions by Everest Group for its advanced AI and integrated service solutions.

Concentrix was recognized as a Leader in Customer Experience Management by Everest Group for its global capabilities and innovative AI-powered solutions.

Concentrix was named a Leader in Everest Group's Customer Experience Management Services PEAK Matrix® 2026 across all regions, recognized for its integrated human and AI solutions that deliver measurable client outcomes.

Concentrix was named a Leader in Everest Group's 2026 Customer Experience Management Services PEAK Matrix across all three global regions, demonstrating strong performance and achieving significant client outcomes with its iX Suite.

Concentrix and Currys won a NiCE International CX Excellence Award for transforming customer engagement with technology, resulting in significant satisfaction gains.

Concentrix and Currys received an international award for transforming customer engagement through tech-powered solutions, leading to significant improvements in customer satisfaction and loyalty.

Concentrix and Currys won a NiCE International CX Excellence Award for transforming customer engagement with intelligent orchestration, resulting in improved satisfaction and loyalty.

Concentrix and Currys received the NiCE 2026 International CX Excellence Award for their successful transformation of customer engagement, resulting in improved satisfaction and loyalty.

The document discusses Agentic AI as a solution for operational efficiency and scalability, moving beyond traditional headcount, with Concentrix and ASDA sharing practical insights.

Concentrix and Think Human Fund published their 2025 annual report, showcasing significant global impact through education and climate action initiatives, benefiting over 45,000 individuals across 41 countries.

Fintech startups must integrate scalable compliance systems and automated monitoring early to avoid costly regulatory fines and operational failures.

Intelligent transformation is here, with enterprises scaling AI by augmenting human intelligence, increasing GenAI investments, and adopting hybrid sourcing models for competitive advantage.

Concentrix is creating 200 new multilingual customer service roles in Lithuania to serve Northern and Central European markets.

Samsung Electronics SA and Concentrix opened a B2B customer sales centre in Johannesburg to serve resellers with Samsung products and solutions.

Concentrix participated in Web Summit 2024, showcasing AI solutions like iX Hello and discussing AI's impact on customer experience, productivity, compliance, and innovation.

Concentrix was named a Leader in Everest Group's 2024 EMEA CXM Services PEAK Matrix Assessment, highlighting its expanded services and AI-driven solutions in customer experience.

Concentrix demonstrates its commitment to social and societal engagement through the "Les patrons s’engagent" charter, focusing on education, environment, and inclusion.

Concentrix opened a new permanent office in Katowice to expand its Polish operations and increase its local workforce beyond 500 employees.

Unifying fragmented healthcare data through FHIR and microservices reduces costs and improves patient outcomes by enabling real-time interoperability.