Diabolocom in the news
SaaS contact center solutions
Tamtam found 18 recent articles about Diabolocom.
- Stop Calling It a Chatbot: Rewriting the Rules of Virtual Agent AI
Diabolocom is redefining virtual agent AI with an orchestration-first approach that integrates with existing systems and provides structured handoffs, designed for ease of use and optimized performance.
- 100 000 acheteurs potentiels de voitures par an. Comment répondre et traiter les leads, avec quel CRM et quel call-center
Elite Auto chose Diabolocom and integrated it with Salesforce to manage its 100,000 annual car leads, supporting remote sales and call center operations.
- Top 5 des plateformes CCaaS pour la relation client en 2026
The article reviews the top 5 CCaaS platforms for customer relations in 2026, highlighting market growth, key acquisitions, and specific features of Genesys, NICE CXone, Diabolocom, Odigo, and Amazon Connect.
- The Power of Specialized AI: Smaller, Faster, Stronger
Diabolocom champions specialized AI models for customer experience, arguing they outperform large general-purpose models by offering greater precision, faster deployment, and more predictable results.
- Never Miss a Customer Again: Master Reachability Across Channels
Diabolocom emphasizes that modern contact centers must prioritize customer reachability across all channels using mobile solutions, intelligent routing, and AI to improve service and build trust.
- Piloter la qualité avec l’IA : l’expérience d’Amicio et Diabolocom
Amicio is adopting Diabolocom's generative AI for automated quality monitoring and real-time agent coaching.
- Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Diabolocom is developing specialized, in-house AI and research initiatives to solve the technical and scalability limitations of generic AI in contact center environments.
- Diabolocom équipe Meilleurs Agents, qui embarque également Callity
Meilleurs Agents uses Diabolocom integrated with Salesforce to power its real estate estimation platform while seeking new tools for video sales and improved call reachability.
- Le logiciel de centre d’appel de Diabolocom : l’IA au service d’une relation client augmentée.
Diabolocom provides an AI-powered cloud contact center solution that integrates telecom operator capabilities to optimize customer relations and operational costs.
- Découverte : l’Intelligence Artificielle (IA) française de Diabolocom récompensée par l’institut américain Frost & Sullivan
Diabolocom won a prestigious Frost & Sullivan award for its independent, sovereign AI technology designed for contact centers.
- Chantal Thoma, Serial Tester chez RS Components : «En matière de CRM et de technologie, j’aime expérimenter
RS Components uses Diabolocom's SaaS solution to automate email management and is currently piloting AI features to optimize customer service efficiency.
- Diabolocom Acquires Phedone in GenAI Push
Diabolocom has acquired the French start-up Phedone to integrate generative AI tools into its cloud-based customer experience management platform.
- Yves Beaugard, ex Diabolocom, rejoint INO GLOBAL comme directeur général adjoint. Mercato dans le CRM.
Former Diabolocom executive Yves Beaugard has joined INO GLOBAL as Deputy General Manager to lead sales and growth for their SaaS contact center platform.
- Diabolocom : l’un des rares opérateurs à pouvoir fournir des numéros polyvalents vérifiés au 1er janvier 2023
French regulatory changes require specific verified numbers for automated calls starting January 2023, positioning the firm as a key compliant telecom provider.
- Teleperformance France s’appuie sur Diabolocom pour déployer 1000 postes et salariés en télétravail
Teleperformance France is deploying 1000 remote work stations for its employees using Diabolocom's cloud contact management solutions.
- Diabolocom is delighted to announce Mercedes Barbuti as its new Sales Director for the UK and Ireland
Mercedes Barbuti has joined the company as Sales Director for the UK and Ireland to lead business development and partner management.
- Diabolocom Enters UK with Omnichannel Contact Centre Cloud Solution
Diabolocom is launching its integrated cloud contact center and telecom infrastructure services in the UK market to improve omnichannel customer experience.
- [ Interview Vidéo ] Frédéric Durand, CEO et fondateur de Diabolocom
Diabolocom develops cloud solutions for managing omnichannel customer interactions.
Articles collected by Tamtam and kept when they are about the company, newest first. Each links to its source.
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