Genesys in the news
Empowering Organizations Through Technology
Tamtam found 8 recent articles about Genesys.
- NYFW Live at Rockefeller Center Returns with Partner Genesys
NYFW Live at Rockefeller Center, in partnership with Genesys, returns for its third edition, offering public screenings of New York Fashion Week shows to a wider audience.
- At Xperience 2026, Genesys customers focused on outcomes
Genesys customers presented their practical AI success stories at Xperience 2026, focusing on problem-solving, technology consolidation, and organizational change.
- Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
The contact center industry is seeing advancements in AI for real-time translation and coordination, alongside challenges related to data fragmentation and the adoption of cloud communication platforms.
- Why software firm Genesys will reset its emissions reduction baseline
Genesys is re-baselining its emissions reduction targets with SBTi due to improved data collection and strengthening its sustainability reporting and communication strategy.
- CFDA, Rockefeller Center and Genesys to Stream NYFW Runway Shows Live From 30 Rockefeller Plaza
Rockefeller Center, CFDA, and Genesys are teaming up for NYFW Live, offering live streams of New York Fashion Week shows to the public at Rockefeller Center.
- Genesys Ranks No. 25 on Fast Company’s Best Workplaces for Innovators
Genesys ranked 25th on Fast Company’s 2026 Best Workplaces for Innovators list for its employee-led innovation culture, particularly around AI integration in its customer experience platform.
- Genesys Bets on Agentic Orchestration to Own Enterprise CX
Genesys unveiled a four-layer agentic orchestration stack for its Cloud platform, aiming to automate and manage end-to-end customer experiences.
- Genesys Ships Four Agentic Products—And Enterprise Buyers Face a Familiar Trade-Off
Genesys unveiled four new interconnected AI-powered products to unify customer service automation, consolidating various AI tools into a single platform for end-to-end customer journey management.
Articles collected by Tamtam and kept when they are about the company, newest first. Each links to its source.
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