Hubicus in the news
Customer experience management solutions
Tamtam found 13 recent articles about Hubicus.
- IAwards – Engie & Hubicus : x10 appels évalués en 15 jours
ENGIE and Hubicus used AI to multiply sales call evaluations by 10 in 15 days, improving quality control and reducing costs significantly.
- Relation client : comment Arpège Contact coconstruit sa qualité
Arpège Contact, a cooperative BPO, enhances client relations quality using Hubicus Quality Monitoring's transparent, real-time tool, aiming to lead in social economy client service.
- The BVA Family subsidiary Hubicus secures its service level thanks to observability
Hubicus uses IBM Observability by Instana to monitor and improve its cloud-based customer experience SaaS, ensuring SLA compliance and faster issue resolution.
- Hubicus, filiale de The BVA Family, sécurise son niveau de service grâce à l'observabilité
Hubicus uses IBM Observability by Instana to monitor its SaaS customer experience solution, enabling faster issue detection and improved service quality.
- Hubicus (BVA Group) devient entreprise à mission
Hubicus became a mission-driven company in 2022, embedding social and environmental responsibility into its customer experience software development and corporate culture.
- Hubicus, filiale de BVA Group, en perte de vitesse commerciale ?
Hubicus is reportedly losing clients and facing criticism over customer relations and support amid a growing quality monitoring market.
- EN CONFINEMENT AVEC… YOANN FAUDRY – HUBICUS
Hubicus is adapting its customer experience management solutions and business approach to support companies in remote interaction quality and post-crisis recovery.
- Interview de LUDOVIC NODIER : «La représentation de la direction client au codir s'est imposée d'elle-même»
Ludovic Nodier explains that customer management representation in executive committees has become essential and natural.
- Interview de Gérard Lopez, PDG du groupe BVA
BVA group, led by Gérard Lopez, is growing via acquisitions and launching a new consulting firm 'Hi'.
- Interview de Ludovic Nodier : « La relation client s’est professionnalisée »
Ludovic Nodier explains how customer relations have become more professional and complex with multiple channels and new differentiation factors.
- [ Interview vidéo ] Ludovic Nodier, Directeur général de Hubicus
Ludovic Nodier leads Hubicus, which provides solutions to manage and improve customer experience quality through effective action plans.
- Les dernières tendances de la mesure de la satisfaction client !
A benchmark study reveals that French contact centers prioritize operational KPIs over customer experience metrics, with phone favored over digital channels and a call for better use of qualitative indicators.
- Viséo Conseil et Telemetris fusionnent pour Hubicus
Viséo Conseil and Telemetris merged to create Hubicus, leading in quality monitoring and feedback management to enhance customer experience.
Articles collected by Tamtam and kept when they are about the company, newest first. Each links to its source.
Selling to companies like Hubicus?
Tamtam finds the companies that match your ideal customer, researches each account and tells you who to contact and when.
Find similar companies