Zendesk in the news

Odeon Cinemas integrated a Zendesk AI chatbot, Odi, trained to replicate the brand's friendly tone, significantly improving efficiency and customer satisfaction while redeploying human agents.

Zendesk Sell is retiring, and users must manually export specific data types by August 31, 2027, as much historical activity will not be recoverable.

This review analyzes Zendesk's features, pricing, and AI agents to help assess its suitability for customer support operations.

Palo Alto Networks partnered with the Zendesk Startup Program to provide startups with its Prisma Browser for Business, offering advanced browser security to protect against threats like phishing, malware, and data leaks.

This article reviews seven Zendesk alternatives, comparing their features, strengths, and ideal use cases for different business needs.

SparrowDesk responded to Zendesk's 'Call Your Mom' campaign by advocating for a human-first approach in customer support, emphasizing that AI should augment, not replace, human interaction when critical issues arise.

Zendesk emphasizes that the success of AI in customer service is fundamentally dependent on the quality and structure of the underlying knowledge it accesses.

Zendesk's employee count increased by 5.0% to 7,125 by March 2026.

Zendesk's AI-native voice solution unifies voice and digital channels in contact centers, challenging legacy systems and driving platform consolidation.

HiBob won Zendesk’s 2026 Best Collaborator Partner award for its AI-powered HR platform integration that enhances HR and customer service collaboration.

Craig Flower becomes Zendesk's COO to drive AI-first transformation, improve operations, and enhance customer service.

SequenceShift launched a PCI-compliant payment integration with Zendesk for Contact Center to enable secure, seamless voice payments while reducing compliance burdens.

Matthias Goehler is CTO EMEA at Zendesk, driving digital transformation and customer experience innovation.

Zendesk Japan grew enterprise adoption by focusing on credible local case studies, customer advocacy, and partner integration rather than just increasing sales headcount.

AI-driven automation is transforming customer service into a strategic growth engine, with Zendesk customers achieving measurable improvements in satisfaction and efficiency through workflow redesign and continuous data learning.

Hackers abused a Zendesk feature to send spam emails appearing as legitimate support tickets, prompting Zendesk to improve security and advise clients to restrict unverified ticket creation.

SequenceShift launched a PCI-compliant payment integration with Zendesk for Contact Center to enable secure, seamless voice payments while reducing compliance burdens.

Spammers misuse Zendesk's ticket system to flood inboxes with legitimate-looking but unsolicited emails, prompting Zendesk to enhance security and advise user vigilance.

Unsecured Zendesk support systems are exploited to send massive spam emails from trusted company domains, affecting major companies.

Hackers abused Zendesk's ticket system to send mass spam emails from trusted domains, affecting major companies and prompting Zendesk to enhance security measures.