Foundever in the news

Implementing outcome-based contracts necessitates redesigning operations to align incentives and behaviors with desired business results, rather than merely altering pricing.

Focusing solely on attrition rates in contact centers is insufficient; instead, prioritizing agent proficiency and performance consistency is crucial for maintaining quality customer experience.

Foundever is expanding its presence in Egypt by opening a new operational hub in Giza and investing further in its Luxor operations, aiming for increased capacity and job creation.

CX leaders face intense cost-to-serve pressure due to board-level AI investments, macroeconomic consumer behavior, increasing legacy infrastructure expenses, and competitive pressures.

Professor Elena Simperl, Co-Director of the King's Institute for Artificial Intelligence, was included in the Foundever AI 100 UK 2026.

Foundever's outcome-based model doubled sales conversion rates for a Canadian telecoms provider from 11% to 23% within six months.

Foundever appointed Claire Calméjane as EVP, General Manager for UKI, France & Benelux, and Global EMEA Sales to drive AI-led customer experience transformation.

Charity AI expert Darren Richards was recognized in the Foundever AI 100 UK 2026 for his impactful application of AI in the charity sector.

To verify AI productivity claims, establish baselines, define specific metrics, assign ownership, create clear SLAs, compare pilot results, and report all outcomes transparently.

Foundever injected $225 million into its Spanish operations, opened a new hub in Málaga, and strengthened its financial position to boost growth and technological innovation in Spain.

Foundever boosted NPS and reduced handle time for a broadband provider by enhancing systems and processes.

Foundever closed a holistic recapitalization, cutting its debt by nearly $900 million, securing a $225 million equity infusion, and extending loan maturities, with Benoit Leclercq appointed as Interim CEO.

Traditional quality assurance methods are insufficient, as full interaction coverage with AI-driven QA provides comprehensive insights, fairer coaching, and improved compliance, as demonstrated by Foundever's analytics solutions.

Mayer Brown advised lenders on Foundever's debt restructuring, including a revolving credit facility extension, a new accounts receivable program, and an equity contribution.

Mayer Brown advised on Foundever Group's debt restructuring, including a revolving credit facility extension, a new accounts receivable purchase program, and an equity contribution.

Foundever recapitalized by reducing debt, injecting new equity, and extending maturities, enabling investments in AI and growth, while also naming an interim CEO.

Foundever recapitalized, cutting debt by nearly $900 million, securing $225 million in new equity, and appointing an Interim CEO, to boost AI investment and growth.

Foundever successfully completed a holistic recapitalization, reducing its debt by nearly $900 million and strengthening its financial position for future growth and investment in AI.

Foundever Group S.A., a global customer experience leader, successfully recapitalized, reducing debt by $900 million, securing new equity, and extending loan maturities with the support of lenders and its majority shareholder.

Foundever Group completed a recapitalization, reducing its debt by nearly $900 million, extending loan maturities, and securing new financing to strengthen its financial position and support growth.